At The Wig Shop UK, we strive to make your shopping experience seamless, ensuring that your orders are delivered safely and promptly. Below you’ll find details about our shipping process, timelines, and options to suit your needs.
#1. Shipping Options
We offer the following shipping methods to meet your preferences:
– *Standard Shipping*: Delivery within 5-7 business days.
– *Express Shipping*: Delivery within 2-3 business days for urgent orders.
– *International Shipping*: Available to select countries, with delivery times ranging from 7-14 business days, depending on location.
Please note that all delivery timeframes are estimates and may be affected by factors beyond our control, such as weather conditions, customs delays, or courier service disruptions.
#2. Order Processing Time
– All orders are processed within 1-2 business days, excluding weekends and holidays.
– Orders placed after 3:00 PM will be processed the next business day.
– Once your order has been processed and shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.
#3. Shipping Costs
– Shipping costs are calculated based on the shipping method and your delivery location. You can review shipping fees at checkout before completing your purchase.
– For international orders, any customs duties, taxes, or additional fees are the responsibility of the customer and may be due upon delivery.
#4. Tracking Your Order
Once your order is dispatched, you will receive an email with a tracking number that allows you to track your package in real time. You can also log in to your account on our website to view the status of your order.
#5. Delivery Locations
We deliver across the country and internationally. Please ensure that your delivery address is correct and complete, as The Wig Shop UK is not responsible for delays or lost items due to inaccurate information.
#6. Lost or Delayed Packages
If your order is delayed or you haven’t received your package within the estimated delivery timeframe, please contact our customer service team at [info@thewigshopuk.com, We will work with the courier to resolve the issue as quickly as possible.
#7. Undeliverable or Returned Packages
If a package is returned to us due to an incorrect address or failure to accept delivery, we will notify you. Re-shipping fees may apply, or we may offer a refund minus the original shipping costs.
#8. Contact Us
If you have any questions or need further assistance regarding shipping, please feel free to contact us:
info@thewigshopuk.com
+44 7359 251027
We are committed to ensuring that your The Wig Shop UK order arrives on time and in perfect condition. Thank you for choosing us for your premium wig needs!
